Montag, April 03, 2006
Onyx Evaluating CRM White Paper: Identify the Critical Issues
WHAT TO EVALUATE IN YOUR NEXT CRM SOLUTION
Evaluating customer management solutions is a big challenge, because market changes and competitive threats often require shifts in your business processes.
When you start to evaluate solutions, you /could/ do a feature-comparison analysis. But, you might end up with a solution that isn't flexible enough to handle future customer process changes.
Onyx has developed a new white paper <http://aj.600z.com/aj/9202/0/cc?z=1&b=9144&c=9200> highlighting a 'problem solving' approach to the evaluation process. It covers issues that are often overlooked, such as:
Streamlining customer processes Consolidating customer data Managing customer interactions
*WHAT YOU'LL LEARN*
Discover seven key success factors to help you:
Better analyze the unique needs of your business
Compare CRM vendors using a comparison checklist
Define your customer management processes
Onyx works with many of its *1,300 customers* in applying problem solving techniques to their business process issues. Take advantage of our experience by downloading the Onyx white paper <http://aj.600z.com/aj/9202/0/cc?z=1&b=9144&c=9200>
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Onyx . 1100 112th Ave NE, Suite 100 . Bellevue, WA 98004 . 1.888.ASK.ONYX
