Mittwoch, Februar 22, 2006
Ten Secrets for Successful Customer Service
Ten Secrets for Successful Customer Service
Keep Customers Happy and Lower Costs
Provide the same top-quality service no matter what your volume of inquiries. Web-based customer service delivers quick access to information, providing your customers with answers fast - no waiting on hold or for an email reply. Communications are streamlined across the many contact channels customers prefer.
This model creates opportunities to lower transaction costs and execute cross- and up-selling strategies. Web-based customer service is an extremely cost-effective solution for dealing with the inevitable service peaks and valleys.
This white paper distills the best practices of successful customer service thought leaders from a variety of industries. With this insider information, you'll be able to lower support costs while delighting your customers.
Learn the secrets to:
* More effectively manage an increasing number of emails
* Lower the cost of service delivery
* Increase operational efficiencies and improve customer service
